Frequently asked questions

1. What delivery options do you offer?

Crystal Nails Ireland only delivers to the Republic of Ireland. €6.00+VAT postage fee applies to all orders under €100.+VAT, free shipment for orders over €100+VAT-. We use DPD (and AnPost in exceptional cases) and aim for next day delivery on all orders paid by noon. Products will only be shipped after full payment has been received. Out of stock items will be delivered separately within 15 working days. The available quantity of all products on stock is shown beside the products. It is mandatory to provide us with your correct postal address and phone number during your registration, this information will be given to DPD who will call you on the phone number provided in case the parcel can’t be delivered or you are not at the address at the time of delivery. Crunchy Crew Ltd - Crystal Nails Ireland do not take any responsibility for the parcel if the address or phone number provided by the customer was incorrect and the products can’t be delivered or delivered late for this reason. Returns Our return policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returned items that have been soiled, damaged and items will be returned to sender immediately. If the product you received is faulty / damaged / or missing please contact us within 7 working days after receiving them and we will replace it. Proof of purchase, proof of damage (photo) must be available for our request. If you are looking to return a faulty or incorrect item please send us an email to info@crystalnailsireland and we will have that sorted for you. To complete your return, we require a receipt or proof of purchase. To return your product, you should send it to our shop: 1A Leinster Street North, Dublin 7, Phibsborough D07 KD51, Co Dublin, Ireland.

2. How long does it take for my order to arrive?

Orders received between Monday and Friday are usually processed on the same day or by the end of the next business day. Orders received on Saturday and Sunday are usually processed by the end of Monday. Estimated delivery times is 1-2 business days.

3. How does Free Shipping work?

We offer FREE SHIPPING on all orders over €100+VAT! Merchandise total must reach €100 after all discounts and before taxes and shipping. Orders qualifying for FREE shipping promotions are shipped via DPD.

4. Do you ship internationally?

At this time we do not ship international orders. If you wish to order from a different country please contact the Crystal Nails distributor of your country, and place your order there. You can find a list of the distributors here: https://www.crystalnails.com/distributors

5. Which products are covered by warranty?

The following products are guaranteed against mechanical and electrical defects for 6 months from the date of purchase.

Nail Drills
Handpieces
UV Lamps, LED Lamps
Paraffin Wax Bath

6. When does the warranty expire?

The products are guaranteed against mechanical and electrical defects for 6 months from the date of purchase.

7. What should I do with a faulty product?

During the warranty period,Crystal Nails Ireland will repair the product or replace parts free of charge if it is returned with your receipt as proof of purchase to the Central Warehouse of Crystal Nails Ireland, 1A Leinster Street North, Phibsborough, Dublin 7, Co. Dublin

8. What payment methods do you accept?

We accept the following payment methods:

PayPal
Credit Card payment over the phone
Bank Transfer

9. Is it safe to pay by credit card?

Absolutely. We never store your Credit Card details while you make payment over the phone.

Crystal Nails product line