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Webshop -> Frequently Asked Questions

 

1. How can I purchase from your website?

2. How can I create an account?

3. My personal details have changed, how can I modify my registration?

4. How can I trust in the quality of the products I purchase from your website?

5. How can I contact Crystal Nails Ireland?

6. How can I become a Crystal Nails member and receive 30% off all products?

7. Do prices include taxes?

8. How much is postage?

9. When will I receive my order?

10. How do I know if the product I order is available on stock at the moment?

11. Is there a shop where I can collect the products personally instead of receiving them by post?

12. I haven’t received my order yet, what can I do?

13. How can I pay for my order?

14. Where can I send the money if I would like to pay by bank transfer?

15. Can I cancel my order?

16. I changed my mind and don’t need the products I received. Can I get a refund?

17. I received faulty / damaged products / I’m missing an item. What can I do?

18. Do I get warranty for machines I purchase?

19. How secure is information about me?

 

1. How can I purchase from your website?

1. Sign in 2. place items into cart 3. Go to Checkout / View cart 4. Check personal details and click Checkout 5. Complete order 6. Complete payment.

 

2. How can I create an account?

You can create an account and purchase from us if you are a resident of the Republic of Ireland. Crystal Nails Ireland does not deliver to any other countries.

 

3. My personal details have changed, how can I modify my registration?

If you wish to change your personal details please log in and click 'Change Details' on the right handside. After correcting the required fields just click 'Change' at the bottom.

 

4. How can I trust in the quality of the products I purchase from your website?

Crystal Nails is one of the best known brands in Europe and the USA. We work together with European-, World- and Olympic champions in order to provide you with the highest available quality in artificial nail products. Crystal Nails competitors achieved 3 gold medals in the Nailympics in London 2009 and 2010.

 

5. How can I contact Crystal Nails Ireland?

We prefer if you contact us by email at info@crystalnailsireland.com however if your request is urgent you can call us at 01 8828541.

 

6. How can I become a Crystal Nails member and receive 30% off all products?

You can become a Crystal Nails member if you make one purchase for at least EUR 200. You will receive a membership card with your own customer number and you will be entitled to 30% discount on all Crystal Nails products for 1 year.

 

7. Do prices include taxes?

No, prices do not include VAT (currently it is 23%) that is applicable on all products. No other taxes or hidden extras will be charged (except postage fee of EUR 6.00 for orders below EUR 100).

 

8. How much is postage?

We charge EUR 6.00- postage fee on all orders below EUR 100.00-. No postage fee applies on any orders for the value of EUR 100.00- or more.

 

9. When will I receive my order?

Your order will be posted within 1-2 working days after full payment has been received. Delivery takes approximately 2 working days. This means you receive your order in 2-5 working days. If your order includes products not in store at the moment, these will be posted separately as soon as they become available in our store. This may take 15 working days.

 

10. How do I know if the product I order is available on stock at the moment?

When you put the item into the basket you can see the quantity available in store right beside the image of the product.

 

11. Is there a shop where I can collect the products personally instead of receiving them by post?

Normally products are being sent to the postal address provided by you during the registration. If you wish to collect your order personally please contact us by email after you placed the order and you can collect it from our Shop. Address: 1A North Leinster Street, Phibsborough, Dublin 7.

 

12. I haven’t received my order yet, what can I do?

If your order has not yet been received in 5 working days and you have not been contacted by us regarding the delay please contact us and we will investigate.

 

13. How can I pay for my order?

We accept payment through Paypal (Visa debit / credit, 3V, Mastercard, American Express) or bank transfer. Payments made through Paypal are visible for us immediately, while payments through bank transfer may take up to 4 working days. We do not accept cheques or any other payment methods.

 

14. Where can I send the money if I would like to pay by bank transfer?

Payments can be sent to: Bettina Bordas / Crystal Nails Ireland
Address: 1A Leinster Street North Phibsborough, Dublin 7, Ireland
Sort Code: 932280
Account: 17369047

Bank address: AIB Bank, 93 Cabra Rd. Dublin 7 Ireland

 

15. Can I cancel my order?

Yes, you can cancel your order as long as it has not been paid. You can not cancel your order or get a refund after your order has been paid. However we may be able to make minor changes in your order if it has not been shipped.

 

16. I changed my mind and don’t need the products I received. Can I get a refund?

Crystal Nails Ireland does not purchase unwanted items back. Before you purchase please make sure that you are buying the right products. Should you need more information about any of our products please contact us before purchasing and we will be happy to help.

 

17. I received faulty / damaged products / I’m missing an item. What can I do?

If the product you received is faulty / damaged / or missing please contact us within 7 working days after receiving them and we will replace it. Proof of purchase, proof of damage (photo) must be available for our request.

 

18. Do I get warranty for machines I purchase?

Yes. Crystal Nails Ireland provides 6 months warranty for all electric items purchased from us. You need to post us your broken / failed machine and we will fix or replace it. Please contact us before sending anything back!

 

19. How secure is information about me?

To protect your privacy is very important to us. Crystal Nails Ireland does not sell or share of your personal information with any third parties. Credit / debit card payments are processed on a secure website provided by Paypal. Crystal Nails Ireland does not have access or visibility to your credit / debit card details.

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